Gazelle, an e-commerce technology hardware company, was founded in 2007 and is based in Lexington, Kentucky. The company specializes in buying used cell phones and tablets, including iPhones, iPads, Samsung Tablets, Apple TV products and more. After a certification and refurbishing process, Gazelle products are resold to consumers or bought in bulk by major retailers.
How the Gazelle Process Works
Consumers ship their products to Gazelle free of charge. After the company examines each product, payments are made to the consumer via check by mail. Other ways to get paid include Amazon gift cards or payment directly to a Paypal account.
Reviews of Gazelle
Gazelle is a respectable company that lists a physical address and phone number on their website. They are well known nationwide and have a large following on social media. Gazelle is also a subsidiary of Outerwall, a company that oversees a number of other well respected brands across the country.
Actual customer reviews of Gazelle have been mixed. Most consumers have raved about extremely fast payments, especially if they choose the PayPal payment option. Checks have come much slower at an average of two weeks from when Gazelle receives the product.
The amount of money people receive for their products varies based on the brand, type of product and current value. There have been widespread inconsistencies with the amount of money often promised and the actual payment received, with complainants having to call and speak with customer service representatives to have these issues resolved.
Gazelle does not make a promise about total amount of money paid out or the value of each item. While they do try to be as upfront as possible, a small number of customers have been unable to trust the system of sending their cell phones to the company without a set payment amount.